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Retention is The condition of retaining (keeping) something. Retention rate is used to count customers and track customer activity irrespective of the number of transactions (or dollar value of those transactions) made by each customer. (Source: WikiPedia)

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Definition of "Retention" by Chat GPT: Retention refers to the ability of an individual or organization to maintain or keep something, such as information, knowledge, employees, customers, or clients. In the business context, retention is often used to refer to the ability to retain employees, customers, or clients, which can be critical to the long-term success and growth of a company. Retention strategies include providing incentives, offering training and development opportunities, creating a positive work environment, enhancing the customer or client experience, and more.
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