Categories: Magento
Retention is The condition of retaining (keeping) something. Retention rate is used to count customers and track customer activity irrespective of the number of transactions (or dollar value of those transactions) made by each customer. (Source: WikiPedia)
Definition of "Retention" by Chat GPT:
Retention is the process of keeping customers or employees over a long period of time. It is an important part of any business and can be achieved through various methods, such as customer loyalty programs, customer service, employee engagement, and more.
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