User Experience or UX / UE involves the study of how a person feels when using a specific product or service. It covers the practical, emotional and mental components of the human experience. The concept also includes the individual’s perception about the usability and efficiency of the given product or service. The user’s experience may change over time, as the product or service is modified to meet the consumer’s needs and technology standards.
The ISO 9241-210 standard is used to define the user experience. It considers the person’s perceptions and reactions during and after using the product or service. It covers the benefits, disadvantages, preferences, emotions and beliefs that users have expressed about the item.
According to the ISO, the user is influenced based on the following:
- The user experience.
- The context.
- The type of system.